Outsourcing puesto de trabajo

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Outsourcing puesto de trabajo

Monday April 17th, 2017

CLIENTE: FRANCE TELECOM/JAZZTEL. Canal IBM.

PAÍS: ESPAÑA, nivel nacional.

Atendiendo a la solicitud de IBM Global Services España, los servicios que prestamos actualmente a las unidades del Grupo Orange se han unificado para tener una única propuesta global. Esos servicios son:

Servicio de CAU-Help Desk tecnológico: el soporte de atención remota al usuario para la resolución de problemas relacionados con las tecnologías de la Información, u otros derivados de la relación contractual de IBM con France Telecom.
Servicio de CAU-Onsite, que comprende el soporte de atención en “modalidad de laboratorio”, y de forma presencial a las sedes de France Telecom para el soporte de usuarios y resolución de casos asociados con los puestos de trabajo (portátiles y PCs de sobremesa).

El CAU se presta desde las instalaciones de SERMICRO, disponiendo de todas las infraestructuras, incluidas las comunicaciones entre FTE/JAZZTEL y SERMICRO.

El servicio On Site, se presta a nivel nacional, incluidas tanto las tiendas Orange propias como las franquiciadas.

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