Servicios profesionales de mantenimiento informático, comunicaciones y asistencia a usuarios para Museos Estatales

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Servicios profesionales de mantenimiento informático, comunicaciones y asistencia a usuarios para Museos Estatales

Thursday May 13th, 2021

CLIENTE: MINISTERIO DE CULTURA. MUSEOS ESTATALES

LOCALIZACIÓN: ESPAÑA

El Grupo Sermicro ha renovado el proyecto para proporcionar servicios profesionales de mantenimiento informático, comunicaciones y de asistencia a usuarios para los Museos de titularidad y gestión estatal.

Para la prestación del servicio se establecen tres tipologías que se adaptarán a la modalidad de estructura informática existente en cada uno de los 16 Museos: Los servicios centralizados, los servidores locales y con sistemas de almacenamiento NAS EMC Celerra y los servidores locales y configuraciones únicas (redes de comunicaciones, sistemas informáticos centrales y equipos informáticos a nivel usuario).

Las propuestas para optimización y automatización de los procedimientos están enfocadas en tres aspectos:

Minimización del número de incidencias
Reducción de los tiempos de resolución
Mapas conceptuales de seguimiento

Todo ello con el fin de conseguir la mejora continua del servicio prestado orientada tanto a la tecnología, procesos y herramientas, como a las personas.

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