Servicios de atención a usuarios y soporte técnico en informática, sistemas y administración electrónica para el Ayuntamiento de Rivas-Vaciamadrid

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Servicios de atención a usuarios y soporte técnico en informática, sistemas y administración electrónica para el Ayuntamiento de Rivas-Vaciamadrid

Thursday July 7th, 2022

CLIENTE: AYUNTAMIENTO DE RIVAS VACIAMADRID

LOCALIZACIÓN: RIVAS VACIAMADRID (MADRID)

El Grupo Sermicro ha renovado el proyecto para ofrecer servicios de atención a usuarios y soporte técnico en informática, sistemas y administración electrónica para el Ayuntamiento de Rivas-Vaciamadrid.

El objetivo de este proyecto es proporcionar una gestión optimizada y especializada de los sistemas y redes, sacando el máximo rendimiento a las infraestructuras instaladas y optimizando la disponibilidad de los servicios.

Algunos de los puntos más destacados que se ofrecen en este proyecto son:

Un servicio totalmente estructurado en un esquema mixto de procesos y servicios para cumplir, plenamente, los requisitos de calidad y buenas prácticas.
Un plan de monitorización personalizado para el Ayuntamiento de Rivas-Vaciamadrid.
Potentes herramientas de monitorización.
Un servicio de escalado y notificación, perfectamente definido, 24×7.

El equipo de trabajo que ejecuta este proyecto está formado por:

Cloud Architect, con capacidad para realizar el análisis, diseño y construcción de la arquitectura en AWS.
Frontend Engineer, responsable de desarrollar el chatbot web.
Data Scientist, con conocimientos y aptitudes analíticas para llevar a cabo las distintas etapas del proyecto.
Product Owner, con experiencia en el servicio y responsable del seguimiento del mismo.

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