Centro de Atención a Usuarios para el Gobierno Vasco

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Centro de Atención a Usuarios para el Gobierno Vasco

Monday April 17th, 2017

CLIENTE: GOBIERNO VASCO. DEPARTAMENTO DE INTERIOR.

PAÍS: ESPAÑA, BILBAO.

La UTE SERMICRO/IECISA ha sido adjudicataria del Servicio de gestión del Centro de Atención a Usuarios para el departamento de Seguridad del Gobierno Vasco.

Este servicio concentra en un punto único, la Atención al Usuario, dando soporte multiplataforma, tanto a incidencias relacionadas de TI, como a cualquier otra incidencia que puedan tener los usuarios en cualquier entorno.

Las características de este servicio son:

Resolución de incidencias en primer y segundo nivel.
Servicio de atención 24×7.
65.000 tickets/año.
Multi-idioma (Euskera/Castellano).
Gestión de tickets a otros servicios externos.
Cobertura a más de 3.500 usuarios.

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