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Outsourcing and Service Centers

We develop technological outsourcing projects that allow our clients to focus on their business strategy, eliminating non-essential activities for their “Core Business”, offering flexible solutions that add greater value.

Our areas of specialization cover from Infrastructure and CPD Outsourcing to Workplace Outsourcing (Monitoring, Administration, SW Distribution, User Support, etc.), with End-to- End solutions, oriented to facilitate response to each and every one of the requirements (technical personnel, processes, tools, etc.).

We also have specialised Service Centers. The CSR (Remote Service Center), which covers any technological service or infrastructure that can be managed, monitored, operated or administered remotely and the IT Service Desk as a single multi-channel point of contact. Both service centers are redundant, multilingual and with 24×7 coverage.

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Cloud Systems and Solutions

We offer a full range of technology services and turnkey systems solutions, relying on the industry’s top leaders to address any IT technology infrastructure need. We have the best specialists to manage the complexity inherent to technology change, from technical consultancy, solution design, planning, testing, implementation and the managed services.

Our areas of expertise cover both Services (Monitoring, Operation, Administration, Maintenance, Technical Consultancy, etc.) and On-Demand Solutions (Data Center, Virtualization, Back up & Disaster Recovery, Hyper convergence).

Our Cloud Solutions offer total flexibility, allowing services to be adapted to the specific needs and characteristics of each business, acquiring, when and how it is required, only that technology which is necessary. We offer, among others: Computing, Infrastructure Virtualization, Storage and Database, Platform and API services, PaaS, etc).

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Communications

We integrate Communications Solutions and Services for optimal use and efficiency, counting on a large, qualified, expert and certified technical team and in partnership with the main manufacturers.

We design turnkey solutions, achieving maximum optimisation to increase productivity and/or save costs. Our plans for evolution and transition to digitalization provide the most appropriate solutions for each company, which means savings for our client’s business.

Our areas of expertise range from Infrastructure (Structured Cabling, Optical Fiber, Communications Cabinets, etc.), to WAN LAN Architecture (Routing, Switching, Wireless Environment, etc.).

In addition, we offer Unified Communications solutions (TDM, VoIP, Contact Center, and Cloud), Collaboration and Mobility Tools, VMS video solutions and Services for Operators, both to your end customer and to your own infrastructure.

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Software Development

Grupo Sermicro has its own company specialized in Software Development, Dimática Software Development.

We offer integral solutions for software development and maintenance in multiplatform environments, as well as multidisciplinary services, adapted to the different business models and customer needs.

Among others, our specialization areas are Development of web portals, Outsourcing of applications, Mobility, Project Office, Development and Maintenance of Apps, Data Analysis, Quality and Security, etc.

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Digital Signage

We offer a 360º service thanks to being real integrators with a great capacity and extensive knowledge in all technological areas. We provide a single interlocution that facilitates communication with the client throughout the project. Our strategy is to maximize the solution offered, taking advantage of our capabilities and knowledge in the technological areas.

Our goal is innovation and continuous improvement, all with the aim of providing our customers with the maximum benefit, both economically and at the level of brand projection and improvement of the customer experience.

Our complete service ranges from Consulting, Supply and Logistics to Installation, Maintenance and Content Management. We also develop customized software.

Additionally we offer “Customer Experience” solutions for Retail: WiFi Tracking, I-beacons, Heat Maps, Audience Measurement, Virtual Try-on Mirror, Queue Control and Management, Musical Thread, Aroma and Screen Interaction.

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Cybersecurity

We have a specific business unit that centralizes all our experience, equipped with the best and newest technologies and composed of a highly specialized team. CYSE (Cyber Security Services) aims to simplify access to security technologies by offering high added-value solutions and services.

Our strategy consists of aligning quality with the cost of services, by minimizing client investments, with innovative solutions and services.

We have an SOC (Security Operations Center) with professionals, processes, infrastructure and technology focused on monitoring and managing threats and vulnerabilities and on knowing the state of security in real time.

Some of our services include, Managed Security based on an SOC, Monitoring and Visualization, Security in the Cloud. Secure development, protection against Denial-of-Service (DDoS) attack, GDPR and ENS audits, Professional services for companies, etc.

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Document Management

Our Document Management or ECM solutions allow you to have all the documentation of a company or organization, in an organized and secure way, which facilitates centralized management and means greater productivity, time and cost savings and compliance with all current security and data protection regulations.

Our agreements with reference companies in document management allow us to approach different types of projects with total flexibility, adapting the solution offered to the specific needs of each client in order to facilitate the execution of the processes linked to document management.

Among others, we offer solutions for electronic signature, Capture of mobile information, Automation of financial processes, Development of collaboration platforms, Digital preservation, RPA (Automation of manual and repetitive tasks), Communication with clients, Administration and publication of online magazines, Centralized treatment of information, etc.

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Deployments and ICT Manteinance

Our ICT Deployment and Maintenance solutions allow us to maximise the availability of the infrastructures and services that our clients provide to theirs, facilitating any need for installation, renovation and updating of computer or communications equipment. We offer both global and individualized services, always with consistency and total guarantee.

We carry-out tailor-made solutions, have our own trained and certified technical staff, wide experience in any type of equipment and technology and wide geographical coverage.

We have an ESC (European Screening Center) with specific laboratories adapted to the different technological environments and with the latest innovations and experienced technical personnel to repair any electronic device.

We offer, among others: Deployment and/or Supply of devices (IT and Communications), Warranty Management with manufacturers, HW and SW Maintenance, Inventory Management, Support for Remote and onsite users (Onsite, IMAC), Infrastructure Installations. Multilingual Service Desk 24×7

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Digital Transformation

New technologies help us rebuild the processes of companies and bodies to adapt them to the future and achieve the so-called “digital transformation” that every company needs. In Grupo Sermicro, we provide specialized solutions and value services that, applied to specific projects, companies and bodies, generate the necessary technological innovation and facilitate renovation, competitiveness and improved efficiency in processes.

Our focus is mainly on: Smart Cities (Smart Energy, Lockers & Governance), IoT Platforms, Electric Mobility (Plug4car Complete Solution), Fleet Geolocation Systems, Electronic Headquarters, Artificial Intelligence.

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