Gestión Centro de Atención a Usuarios del Ministerio de Empleo y Seguridad Social

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Gestión Centro de Atención a Usuarios del Ministerio de Empleo y Seguridad Social

Tuesday January 24th, 2017

CLIENTE: MINISTERIO DE EMPLEO Y SEGURIDAD SOCIAL.

PAÍS: ESPAÑA, Madrid.

SERMICRO ha sido adjudicatario del Servicio de Gestion del Centro de Atencion a Usuarios (a través del canal IECISA) para el Ministerio de Empleo y Seguridad Social.

Este servicio, por un lado, gestiona las incidencias y consultas genéricas de usuarios internos de los Servicios Centrales del Ministerio, y por otro, da soporte a las incidencias de la Dirección General de la Inspección de Trabajo y Seguridad Social, realizando entre otras actividades:

Resolución de incidencias en primer y segundo nivel.
Diagnósticos de averías onsite.
Información a usuarios sobre actuaciones previstas y novedades.
Colaboración en la gestión de averías de proveedores externos.

A nivel de los Servicios Centrales del Ministerio de Empleo y Seguridad Social, se proporciona cobertura a más de 22 edificios, junto con Consejerías, Secciones y Oficinas de Trabajo.

A nivel de la Dirección General de Trabajo y Seguridad Social, además de a sus Servicios Centrales, se da cobertura a 52 Inspecciones Provinciales con un total 92 edificios.

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