Gestión del centro de atención a usuarios para el Ministerio de Empleo y Seguridad Social

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Gestión del centro de atención a usuarios para el Ministerio de Empleo y Seguridad Social

Wednesday June 10th, 2020

CLIENTE: MINISTERIO DE EMPLEO Y SEGURIDAD SOCIAL

PAÍS: ESPAÑA

El Grupo Sermicro ha sido adjudicatario del proyecto de Gestión del Centro de Atención a Usuarios para el Ministerio de Empleo y Seguridad Social.

El proyecto consiste en proporcionar los servicios para la gestión de un Centro de Atención a Usuarios (CAU) y el soporte onsite para incidencias y consultas genéricas de todos los usuarios internos, lo que supone aproximadamente 5.800 personas, situadas en los Servicios Centrales, Consejerías de Trabajo, Migraciones y Seguridad Social, Centros de Estancia Temporal de Inmigrantes y Centros de Acogida a Refugiados de toda España.

Para la ejecución del servicio se contará con un equipo de trabajo formado por técnicos de nivel 1 y 2, con experiencia, entre otras, en sistemas operativos, instalaciones de software, configuración de sitios web, diagnóstico de servidores, sistemas antivirus, hardware microinformático, etc. Dicho equipo estará coordinado por un Gestor, cuya responsabilidad será la supervisión, coordinación y control del servicio a nivel global.

El objetivo principal de este proyecto consiste en proporcionar un punto único de atención y de soporte genérico a los usuarios, llevando a cabo una gestión de “extremo a extremo”, orientada a ofrecer la máxima productividad y que sea capaz de garantizar la máxima calidad, flexibilidad, rapidez y eficiencia.

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