Mantenimiento Plataforma de Voz para el Ministerio de Hacienda y Administraciones Públicas

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Mantenimiento Plataforma de Voz para el Ministerio de Hacienda y Administraciones Públicas

Tuesday March 21st, 2017

CLIENTE: MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS

PAÍS: ESPAÑA, nivel nacional.

SERMICRO, a través del canal Telefónica, ha firmado el proyecto del Mantenimiento de la Plataforma de voz del Ministerio de Hacienda y Administraciones Públicas.

El servicio implica el mantenimiento, resolución y cierre de todas las incidencias que se generen en la plataforma de voz, realizado por nuestro equipo de expertos en centralitas de Nortel a nivel nacional. La cobertura del servicio es para los días laborables, 9 horas al día, aunque existe un protocolo acordado para emergencias fuera de esta cobertura.

Adicionalmente, nuestros técnicos son los encargados de liderar los cambios en la continua evolución de la plataforma de voz del Ministerio.

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