Servicios de gestión TIC para ENAIRE

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Servicios de gestión TIC para ENAIRE

Friday April 12th, 2019

CLIENTE: ENAIRE

PAÍS: ESPAÑA, Madrid

El GRUPO SERMICRO ha sido adjudicatario del contrato para proporcionar servicios de gestión TIC para ENAIRE (Gestor de navegación aérea de España y Sahara Occidental).

Este proyecto consiste en proveer de un Centro de Atención a Usuarios encargado del mantenimiento, en el entorno cliente, de la red ofimática de ENAIRE, así como de la gestión y atención de incidencias y peticiones de servicio que puedan afectar a dicho entorno, garantizando la operatividad y continuidad del mismo.

Entre las tareas a realizar se encuentran:

Gestión del Servicio e Incidencias
Gestión de Peticiones y Consultas
Servicio de Soporte
Instalación y despliegue de hardware y software
Mantenimiento de hardware
Gestión de Activos

Adicionalmente, se proporcionará un Plan de Transformación cuyo objetivo sea incorporar los cambios o ajustes necesarios para asegurar la calidad del servicio y su mejora continua, corrigiendo todas las deficiencias detectadas y dotando de una estructura organizativa especializada.

Para llevar a cabo este proyecto se contará con un equipo técnico residente, gestionado por un coordinador experimentado en soporte a usuarios en tornos microinformático y de redes.

Asimismo, se proporcionará un servicio remoto, fuera de horario, desde el Service Desk situado en las instalaciones del GRUPO SERMICRO.

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